Coaching Your Team for Aha Moments
Trigger Point. No, not the massage style; but, rather a point of view exercise. Encourage your team to take brief notes at the end of their shift in one to three sentences. Moments to capture include: energetically fueling their therapy sessions; seamlessly handing off a guest to the concierge team and capturing the guest’s homecare needs to complete the professional care given at your facility. Read whole story.